Refunds and cancellation

What renews and what does not

The monthly plan is a recurring subscription. It renews automatically at the end of each monthly period and charges the payment method on file at the then-current price, until you cancel it.

Fixed-term plans, case packs, drill packs and credits are one-time purchases. They do not renew and they will never charge you again.

What we tell you before you are charged

Before you subscribe, the checkout shows the price, the billing period and the fact that it renews. For a recurring plan we send an email receipt after each charge. If we ever change the price of a plan you already hold, we will tell you before the new price applies and you will have the chance to cancel first.

How to cancel

Open your account settings and cancel there. It takes one step, there is no call to make, no form to argue with and no reason to give.

If you cannot reach your settings for any reason, write to us through the contact form and we will cancel it for you. We will not use that exchange to talk you out of it.

What cancelling does

Cancelling stops the next charge. It does not shorten the period you have already paid for: your access runs to the end of that period, and then stops. We do not pro-rate a part-used period on cancellation, except in the cases below.

When we refund

We refund in these situations, and you do not have to argue for it:

• First purchase, within 14 days: a full refund, for any reason or none. This is longer than the seven days we previously offered, and it applies to subscriptions and one-time purchases alike.
• A charge you did not expect: a duplicate, a renewal after you cancelled, or a plan you did not buy. Refunded in full once we confirm it, and we would rather you told us than filed a chargeback.
• A material failure on our side: if the service is unusable for a meaningful part of a period you paid for, or if we change a paid plan so that it materially reduces what you bought, we refund the unused portion.
• We discontinue the service: we refund the unused portion of any period you have paid for.

When we do not refund

Outside the 14-day window, a renewal that was correctly disclosed and correctly charged is not refunded simply because the period went unused. Credits and packs are not refunded once substantially consumed. We may decline a refund where an account has been used to extract content at scale or has otherwise breached our terms, and we will say so plainly rather than ignore the request.

No outcome guarantee

We sell preparation. We do not promise an interview, an offer or a score, and not receiving one is not a ground for a refund. We would rather state that here than imply a guarantee we cannot keep.

How a refund reaches you

Refunds go back to the original payment method through Stripe. We process them within five business days of agreeing one; how long it then takes to appear is set by your bank, and is usually a further five to ten days.

Before you file a chargeback

Write to us first. A chargeback takes weeks, can close your account automatically, and in our experience is slower than simply asking. If we are wrong, we will refund you.