Privacy Policy

1. Who We Are

Protocol is operated by PAP CONSULTING FZ LLE, a company registered in the Fujairah Free Zone, United Arab Emirates. Our registered address is Twin Towers, Fujairah, UAE.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect information you provide directly:

• Name and email address when you create an account
• Payment information (processed securely through Stripe — we do not store card details)
• Questionnaire responses and assessment inputs

We also collect information automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

• To create and manage your account
• To deliver your personalized Protocol assessment
• To process payments and send receipts
• To send transactional emails related to your account
• To improve our services through aggregated analytics
• To comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for automated decision-making that produces legal effects.

4. Third-Party Services

We share data with the following trusted third parties to operate our service:

• Stripe — payment processing
• Google Analytics — usage analytics
• Meta (Facebook) — advertising and conversion tracking
• Klaviyo — email communications

Each of these providers operates under their own privacy policy and data processing agreements.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Cookies

We use cookies and similar technologies to recognize you, remember your preferences, and measure the effectiveness of our advertising. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at contact@protocol-club.com.

8. Security

We use industry-standard security measures including SSL encryption, access controls, and secure data storage. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to protecting your data with reasonable safeguards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of Protocol after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, contact us at: